I was very pleased with the service I received. Jeff and Louie made a quick examination of the car, determined what the problem was (a defective bushing on a spring in the trunk) told me they would order the part and call me when it came in. I did not have to leave the car there while waiting for the part to arrive. When the part arrived they called me, told me that it would take an hour to fix and that they would fix it while I waited. I brought the car back, and the problem was fixed an hour later. A far cry from the dealer where no one wanted to look at the car when I brought it in, told me to come back the next day, when I did, told me I had to leave the car that they might not diagnose the problem for two days, and told me they had no loaners available. That's when I took the car home, went to google and happily found Jeff's. I expect to go back.